Product Technical Support




ATP understands that learning should be rewarding, and we strive to provide the best educational resources available to promote instructor and learner success. We make every effort to promote ease of use with all products and to minimize the barriers to comprehension. In the event that questions should arise during the use of any ATP product, we are here to assist.
 

eTextbook Support
eTextbooks provide both instructors and learners with the ability to access digital versions of their textbooks anywhere, anytime. Registered users can access eTextbooks by logging in to their ATP Online Resources account at http://atplearningresources.com.

• For user account issues, serial key redemption issues, or eTextbook accessibility issues, contact our Digital Media Tech Support team at techsupport@atplearning.com.

Note: User credentials used to access resources from ATP Online Resources at http://atplearningresources.com may be different from user credentials used to purchase products on the ATP product sales website. Email notifications of password resets may take up to 10 minutes to receive.


Online Instructor Resources Support
Online instructor resources provide instructors with well-structured resources that can be used as a foundation for instruction or to develop customized curricula. Registered instructors can access individual instructor resources, or the entire package of instructor resources, by logging in to their ATP Online Resources account at http://atplearningresources.com.

• For support using the assessments (test banks) with ExamView™ or your learning management system (LMS), watch this tutorial video or download this step-by-step set of instructions.
• For instructor account issues or serial key redemption issues, contact our Digital Media Technical Support team at techsupport@atplearning.com.

Note: Instructor credentials used to access resources from the ATP Online Resources website at http://atplearningresources.com may be different from the user credentials used to purchase products on the ATP product sales website. Email notifications of password resets may take up to 10 minutes to receive.


CD-ROM and DVD Support
Most ATP titles now include access to online learner resources that complement key learning objectives in the textbook. Selected ATP titles may include a companion CD-ROM or DVD to deliver manufacturer software or other digital resources that are not available online. Discs that are included in these titles are clearly labeled to identify operating system compatibility.

• For CD-ROM or DVD operation issues, contact our Digital Media Tech Support team at techsupport@atplearning.com.
• To report a damaged disc, contact our Customer Service department at service@atplearning.com.